Rental & Shipping Policies

We have many different rental and delivery options available to meet the needs of all of our customers.

  • We ship instruments and supplies nationwide.
  • We ship remediation systems worldwide!
  • Free local Charlotte area courier service for instrument rentals.
  • Avoid paying extra rental days.

Instrument Rentals

Our instrument rental office is located at: 11180 Downs Road, Pineville, North Carolina 28134 We are open from 8:00 AM to 5:00 PM EST

Rental Options

  • We offer daily, weekly, and monthly rates for instrument rental equipment. For ground and standard overnight shipping, the rental period starts the day after you recieve the equipment. With equipment scheduled for early morning delivery or shipping, the rental period starts the morning you receive the equipment.
  • For local deliveries, the rental period starts at the end of the day that the equipment is delivered. If the equipment must be delivered by a certain time, the rental period starts at the time the equipment must arrive. For customer pickups, the rental period starts at the time of pickup.
  • For local deliveries, the rental period ends when you call us to have the equipment picked up. For shipped equipment, the rental period ends the day we recieve the equipment back in our office. The rental is marked as recieved that morning regardless of the actual time it arrives from shipping (A.M. delivery not required). For customer dropoffs, the rental period stops at the time the equipment is dropped off.
  • Daily Rentals will be based on a 24 hour period either starting from time of pickup; at 8:00am the day following arrival of equipment shipped by parcel carrier; or at 8:00am on the day following arrival of equipment shipped by LTL or FTL freight carrier.
  • Weekly Rentals are based on 7 consecutive calendar days starting either from time of pickup; at 8:00am the day following arrival of equipment shipped by parcel carrier; or at 8am on the day following arrival of equipment shipped by LTL or FTL freight carrier.
  • Monthly Rentals are based on 28 consecutive calendar days starting either from time of pickup; at 8:00am the day following arrival of equipment shipped by parcel carrier; or at 8:00am on the day following arrival of equipment shipped by LTL or FTL freight carrier.
  • The cheapest rental rate is automatically applied based on how long the equipment is out.
  • Special rates are available for multiple month rentals. For more information, call 888-274-8929.

Delivery Options

  • We offer our free local courier service delivery and pickup in the Charlotte metropolitan area.
  • You may provide your FedEx or UPS account number to have equipment shipped and billed on your personal shipping account. If you do not have your own shipping account, the charges will be added to your invoice using our FedEx account. Customers are responsible for delivery and return shipping and handling costs.
  • Instruments are shipped to arrive the day before you need to use the equipment. Ground shipping is available if you are within 1-day shipping range of Pineville, North Carolina 28134. Standard Overnight shipping is available to customers outside of 1-day ground range.
  • Morning shipping options (Priority or First Overnight) are available for rush orders or when it is required.
  • Saturday and same day deliveries are available (call us at 888-274-8929).
  • Ask for a return label to save time!

Return Options

  • For our local courier service, call us as soon as you are finished with the equipment so we can stop the rental period and schedule a pickup.
  • For shipped equipment, please ship using next day delivery (if using ground services, it must be in 1-day range). Return labels are available upon request or you can return it to: Attn: Shipping Department 11180 Downs Road Pineville, NC 28134
  • Early morning and Saturday returns are not required. The rental period is stopped and marked down as morning arrival the day we recieve the equipment regardless of the time it arrives in our office.

Tools for Calculating Transit Times:

Remediation Equipment Rentals

Our remediation rental office is located at: 10120 Industrial Drive, Pineville, NC 28134 We are open from 8:00 AM to 5:00 PM EST

Options

  • We offer daily, weekly, and monthly rates for remediation rental equipment. For equipment pickups, the rental period starts at the time of pickup. If the equipment is shipped by LTL or FTL freight carrier the rental starts the next business day after the equipment arrives to a customer-designated location.
  • If equipment is dropped off at our office, the rental period stops at the time the equipment is dropped off. For LTL or FTL freight carrier, the rental stops the day the customer contacts EEI to schedule the LTL or FTL carrier to pick up the equipment.